After-sales service of surge protectors is an important part of protecting the rights and interests of customers. Our after-sales service policy is designed to quickly resolve problems encountered by manufacturers or sellers during use.
Provide surge protector installation guidance. The installation of surge protectors requires careful planning, strict operation, and compliance with safety and technical requirements. Provide surge protector maintenance guidance. Through regular inspection, cleaning and maintenance, performance testing, timely replacement, and compliance with precautions, surge protectors can be effectively maintained and their service life can be extended.
Strict factory inspection and testing are carried out on the produced surge protectors to ensure that their performance and quality meet the design requirements.
Various surge impact tests are carried out on the surge protectors in a laboratory environment, including surge impacts of different voltage amplitudes, waveforms and frequencies, to verify their protection capabilities and reliability.
According to the ISO9001 quality management system, the reliability and stability of surge protector production are improved. According to the ISO9001 quality management system, quality management is continuously improved. By effectively analyzing and handling product quality problems, potential improvement points are found, and the production process is optimized to improve production efficiency. At the same time, the continuous improvement of the quality management system enables the company to remain adaptable in the ever-changing market environment. From product design, manufacturing to after-sales service, all aspects are committed to improving customer satisfaction. By implementing ISO9001, the company manages resources more effectively, optimizes processes, and reduces costs caused by quality problems and errors. This helps to reduce the cost of returns, rework and scrapping, and improve resource utilization. ISO9001 certification is to show customers and potential customers that the company attaches importance to and is committed to quality management.
Thor has been designing new products to comply with the RoHS Directive since 2006. Thor's ongoing commitment to RoHS compliance includes ongoing efforts to reduce the presence of hazardous substances in the design and manufacturing of an increasing number of our best-selling products.
According to the current standards, analyze the product structure and design a surge protector that meets the requirements. Determine the protection components of the surge protector (MOV.TVS.GDT), and clarify the protection object and protection level. After confirming the above, you can start the design from the inside out, including plastic parts, metal parts, circuit boards, etc.
After the design is completed and the drawings are confirmed, 3D printing of each component is carried out for preliminary trial assembly. If there are no obvious problems, the mold is developed. After the molds of each component are completed, the mold samples are tested, and the samples are assembled to analyze whether there are any problems with the coordination between the components. Optimize the design for existing problems, such as adjusting component parameters, improving circuit layout, etc. After the adjustments are completed, various tests are carried out at the Thor Lightning Protection Test Center. After the tests are qualified, mass production will be carried out. The entire process of designing and producing surge protectors is aimed at improving the protection effect and reliability of surge protectors.
THOR factory located in China electric city-Wenzhou City
As a high-quality surge protector manufacturer, THOR invests a lot of energy in product research and development every year, and produces corresponding surge protection products according to national standards. Meet the needs of customers in different fields, and help customers establish their own surge protector brands and assist in obtaining corresponding certificates. Each certificate also represents the company's strength and development history!
Use a salt spray tester to simulate a salt spray environment to test the corrosion resistance of the metal material of the surge protector. This test can quickly evaluate the corrosion resistance of materials or coatings in harsh environments. Only accessories that meet the salt spray test can ensure that the metal accessories of the surge protector can be used durable in harsh environments.
Used for thermal stability test of AC SPD, and to test the thermal stability characteristics and effectiveness of thermal disconnection devices of SPD, varistors and other lightning protection products.
AT2188-005-G thermal stability tester is independently developed by our company, with the characteristics of high system integration, simple control operation, high intelligence and one-button operation. In addition, it can test the AC overload characteristics of SPD according to customer needs, and has been successfully operated in many well-known companies.
AT2181-006-T lightning wave generator is independently developed by our company. It has the characteristics of high system integration, simple control operation, high intelligence and one-key operation. AT2181-006-T lightning wave generator can generate open circuit 1.2/50μS (200V-6000V) and short circuit 8/20μS (100A-3000A) surge waveforms. And it has been successfully and stably operated in well-known enterprises such as SPD industry, MOV industry, GDT industry, scientific research institutions, and testing institutions.
Glow wire testers play an important role in evaluating the combustion performance and thermal stability of materials, guiding material selection and design, promoting material improvement and optimization, and improving product safety and compliance. We use a glow wire tester to determine whether the plastic housing of a surge protector meets international standards.
Semi-automatic welding equipment
1.Maintain consistent temperature of welding iron head2. Maintain consistent tin production during welding3. More precise welding positions4. Reduce false soldering caused by manual welding
Semi-automatic factory inspection pressure sensitive tester
1. Accurately set the positive and negative tolerances for voltage and leakage current2. Supporting fixtures to improve testing efficiency3. If the detection data exceeds the set range, there is an alarm warning function4. MOV 100% factory inspection
Laboratory A：Simulated lightning impact test bench (capable of meeting T2:120KA/T1:25KA)
By simulating lightning stroke testing, the product's ability to withstand lightning current can be verified. It can guarantee the most reliable and safe high-quality products for users.
Laboratory B：Simulated lightning impact test bench (capable of meeting T2:100KA)
By simulating lightning stroke testing, the product's ability to withstand lightning current can be verified. It can guarantee the most reliable and safe high-quality products for users.
All spare parts have undergone 100% quality inspection before being stored on shelves according to corresponding specifications, and are stored in and out of the warehouse on a first in, first out basis.